In the case we will contact you to confirm how you would like to proceed andĢ. we cannot guarantee any items you request for an exchange will be in stock at the time of receipt of your return.
You will be responsible for the cost of shipping the returned item(s) and any exchange items, but you may be eligible for refunded shipping if you paid via PayPal - for more information on PayPal's Refunded Returns Shipping Policy click here.Ī $9.95 reshipping fee will be applicable in the event you would like an exchange.ġ. Once we receive your return we will process it within 5 business days. (b) use a tracked service with insurance, as we are unable to accept liability for return parcels not received by us. (a) package your item(s) appropriately to ensure they will not be damaged in transit (any damage during transit will be your responsibility as we are unable to accept returns for items that arrive damaged) and
Upon receipt, we will review your return request and, if approved, we will provide details on how you should return your items. (2) your returns request must be submitted via our Returns Portalwithin 7 days of receipt of your order. (1) your item(s) must be unused, unworn (if applicable), with all tags and original packaging still intact and in saleable condition To be eligible for an exchange or credit: Įxcepting dummies (which we can't accept for health & safety reasons), we will gladly exchange items in your order or provide you with a store credit, provided you follow the usual sort of return conditions as set out below. In addition, Australia Post's signature on delivery service has changed. Please note that, due to COVID-19, Australia Post are currently experiencing a high volume of scanning errors and parcel delays. We ship via Australia Post with tracking as standard within Australia. If you would like in stock items shipped separately, please order pre-order items in a separate transaction. If you order items that are in stock at the same time, we will hold those items and ship your entire order once your pre-order item(s) come into stock. We will note in the product description when we expect that to be. If you ordered an item on pre-order we will ship it as soon as possible after we receive it into stock. What if I ordered something on pre-order? If your order contains a pre-order item however, please see below for details on pre-order shipping. If you order before 12pm we will ship your order the same day. Shipping to New Zealand is $20 flat rate shipping. Express post shipping for $18.95 flat rate.
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We ship within Australia and New Zealand. Please see here for more information on Australia Post's service impacts. We therefore recommend allowing more time for delivery at present. However, there are scanning errors and delays occurring with Australia Post. We are still working to have orders processed and shipped as quickly as possible. What are the impacts of COVID-19 on shipping?
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